Prioritization of Services
Maintenance services are prioritized in the following order:
| Priority | Description | Response Time | Examples |
|---|---|---|---|
| 1 - Emergency | Immediate threat to life, property or mission | Immediate | Power outage Flood Building security |
| 2 - Urgent | Non-emergency but urgent response needed | 3 business days | Hot and cold calls Minor leaks Restroom fixtures |
| 3 - Routine | Regular maintenance needs not impacting safety or mission | 10 business days | Ceiling tiles Lighting |
| 4 - Scheduled | Customer maintenance requests | As scheduled | Painting Carpet cleaning |
Report a Facility Emergency
To report a facility emergency, contact the Work Control Center immediately at (619) 594-4754. This number is answered 24/7.
Work Control Center
Non-Urgent Requests
All other non-urgent maintenance or department requests should be submitted using the Customer Request Portal.