Prioritization of Services

Maintenance services are prioritized in the following order:

Priority Description Response Time Examples
1 - Emergency Immediate threat to life, property or mission Immediate Power outage
Building security
2 - Urgent Non-emergency but urgent response needed 3 business days Hot and cold calls
Minor leaks
Restroom fixtures
3 - Routine Regular maintenance needs not impacting safety or mission 10 business days Ceiling tiles
4 - Scheduled Customer maintenance requests As scheduled Painting
Carpet cleaning

Report a Facility Emergency

To report a facility emergency, contact the Work Control Center immediately at (619) 594-4754. This number is answered 24/7.

Work Control Center

Non-Urgent Requests

All other non-urgent maintenance or department requests should be submitted using the Customer Request Portal.